Cross-cultural communication

Overcome kishotenketsu to improve your communication with Americans

Articles, Cross-cultural communication, Japanese business keywords by Rochelle Kopp

For Americans who are used to a more straightforward style, kishotenketsu can be very confusing…It can be hard to follow what Japanese have to say as they go on and...

doing business in Mexico for Japanese firms

Working effectively with Mexicans – What Japanese companies need to know

Articles, Cross-cultural communication, Latin America by Rochelle Kopp

Japanese companies often fail to appreciate the unique aspects of Mexican culture. The result, many Japanese firms experience high turnover and other problems in their Mexican operations. These can be...

Providing data effective for persuading Japanese

Articles, Cross-cultural communication, Working with Japanese by Rochelle Kopp

When wanting to convince someone Japanese to do something in accordance with American customs or commonly-accepted practices, I find that it’s useful to assume that they are not necessarily familiar...

Stay away from irony with the Japanese

Articles, Cross-cultural communication, Working with Japanese by Patricia Pringle

The Japanese excel at indirect communication, they do it though extreme tact and understatement, rather than irony. When they listen to Americans, the Japanese tend to believe our words and...

“Hear one understand ten” sums up Japanese communication style

Articles, Cross-cultural communication, Japanese business keywords by Rochelle Kopp

This style difference between Americans and Japanese often causes Americans to have difficulty determining what Japanese want to say…The Japanese assume that there is shared background information that put both...

stating your opinion clearly in a meeting

Stating your opinion clearly — Cross-Cultural Meetings part 23

Articles, Cross-cultural communication, Meetings by Rochelle Kopp

Often Japanese sit quietly in the meeting and do not offer their opinions...

dealing with conflict in a cross-cultural meeting

Dealing with conflict in a meeting — Cross-Cultural Meetings part 16

Articles, Cross-cultural communication, Meetings by Rochelle Kopp

Just because people are debating a point intensively or excitedly does not necessarily mean that harmful conflict is occurring...

Kisho-tenketsu and speaking persuasively — Cross-Cultural Meetings part 13

Articles, Cross-cultural communication, Meetings by Rochelle Kopp

What seems like a logical way of explaining things in Japanese may not necessarily seem logical in English. By switching to a more natural English discourse style, Japanese can...

being part of the team group in a Japanese company

Japanese business culture – Being included

Articles, Cross-cultural communication, Working with Japanese by Patricia Pringle

It is hard to overestimate this aspect of Japanese culture, particularly since it differs so completely from the experience of most Westerners. For a great many generations, the Japanese have...

use graphics and don't be wordy when communicating with Japanese

Are Americans bad at organizing data?

Articles, Cross-cultural communication, North America, Working with Japanese by Rochelle Kopp

Japanese executives often complain that their American colleagues are “bad at organizing data.” According to one Japanese manager who is a key decision-maker in his company’s operations in Japan,...

Cross-cultural communication

Overcome kishotenketsu to improve your communication with Americans

Working effectively with Mexicans – What Japanese companies need to know

Providing data effective for persuading Japanese

Stay away from irony with the Japanese

“Hear one understand ten” sums up Japanese communication style

Stating your opinion clearly — Cross-Cultural Meetings part 23

Dealing with conflict in a meeting — Cross-Cultural Meetings part 16

Kisho-tenketsu and speaking persuasively — Cross-Cultural Meetings part 13

Japanese business culture – Being included

Are Americans bad at organizing data?

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Cross-cultural communication

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