I find litter and wastefulness quite upsetting and often stress in my training how important the tidiness of the workplace is to Japanese customers. I think my obsession with litter...
A good time for companies to renew and refresh...
My biggest concern about including honne and tatemae when explaining Japanese culture to non-Japanese is that it makes it sound like Japanese have a unique propensity to be liars...
The Japanese point out ugly weld seams on the machines, saying their customers are not happy with the way the machines look. The Americans point out some new innovation...
Predictability is often what is most lacking when dealing with people from overseas or spending time in other countries...
While exchange of favors and mutual aid are common to all cultures, there are some differences in the way Japanese and Americans view these things....
Learning a new language is only the beginning—then we have to figure out what people mean by the words they say in that other culture, and it isn’t always easy....
Japanese take very seriously the concept of personal responsibility. When westerners refuse to apologize and instead dwell on all the extenuating circumstances that caused the problem, Japanese view this...
