Free Resources

(Video) So, What is Ikigai Actually?

Articles, Japanese business keywords by Liza Maronese

Ikigai - The Japanese word for the goal that gets you going - is often misunderstood by non-Japanese speakers. So, what is Ikigai actually?...

(Video) So, What is Hansei Actually?

Articles, Japanese business keywords by Rochelle Kopp

Hansei: the Japanese method of apologizing to your boss. Learn how to Hansei, and why Americans are so bad at it....

(Video) So, What is Karoshi Actually?

Articles, Japanese business keywords by Pernille Rudlin

Karoshi simply means ‘Death by overwork’. Find out more about the history of karoshi, and what Japan is doing about in in this 5 minute video....

(Video) So, What is Horenso Actually?

Articles, Japanese business keywords by Pernille Rudlin

'Horenso' means spinach, but it is also an important Japanese business acronym. Find out all about it in this quick 3 minute video....

(Video) So, What is Omotenashi Actually?

Articles, Free Resources, Japanese business keywords by Pernille Rudlin

We're defining omotenashi as "wholehearted hospitality" - why Japanese customer service is probably the best in the world. This is the first in our new 3 minute video series on...

Defining Nemawashi

Articles, Japanese business keywords, Working with Japanese by Rochelle Kopp

Similar to the phrase “getting everyone on the same page”, all decisions are made by group consensus, each part of the organization is listened to and its needs addressed, through...

Situational Leadership for Japanese managers

Articles, Europe, Leadership by Pernille Rudlin

One of the issues that Japanese people who come to work in Europe find most challenging is the multiple nationalities of people they have to work with. European managers themselves...

ho-ren-so working with a Japanese supervisor manager in business

Are you being micromanaged? no, it’s “horenso”

Articles, Japanese business keywords by Rochelle Kopp

What looks like interference may simply be "horenso," an acronym for ongoing consultation that is fundamental in Japanese business...

Japanese businesspeople have a sense of humor

Humor easily crosses cultures, but be careful with sarcasm

Articles, Cross-cultural communication, Japanese business by Pernille Rudlin

Top ten expectations of Japanese customers

Articles, Customer service by Rochelle Kopp

Customer service is a highly developed art form in Japan. As foreign firms become increasingly active in the Japanese market, they face many challenges in meeting with Japanese customer...

Free Resources

(Video) So, What is Ikigai Actually?

(Video) So, What is Hansei Actually?

(Video) So, What is Karoshi Actually?

(Video) So, What is Horenso Actually?

(Video) So, What is Omotenashi Actually?

Defining Nemawashi

Situational Leadership for Japanese managers

Are you being micromanaged? no, it’s “horenso”

Humor easily crosses cultures, but be careful with sarcasm

Top ten expectations of Japanese customers

What can we help you achieve?

BRANCHES

OTHER FACILITATOR LOCATIONS

Free Resources

What can we help you achieve?

BRANCHES

OTHER FACILITATOR LOCATIONS

Keep up to date on the latest news