Browse through the hundreds of articles by our team members on a wide variety of topics related to Japanese business and culture. Find articles on specific topics of interest using the search box in the sidebar.
Hansei: the Japanese method of apologizing to your boss. Learn how to Hansei, and why Americans are so bad at it....
Karoshi simply means ‘Death by overwork’. Find out more about the history of karoshi, and what Japan is doing about in in this 5 minute video....
'Horenso' means spinach, but it is also an important Japanese business acronym. Find out all about it in this quick 3 minute video....
We're defining omotenashi as "wholehearted hospitality" - why Japanese customer service is probably the best in the world. This is the first in our new 3 minute video series on...
Similar to the phrase “getting everyone on the same page”, all decisions are made by group consensus, each part of the organization is listened to and its needs addressed, through...
One of the issues that Japanese people who come to work in Europe find most challenging is the multiple nationalities of people they have to work with. European managers themselves...
What looks like interference may simply be "horenso," an acronym for ongoing consultation that is fundamental in Japanese business...
Customer service is a highly developed art form in Japan. As foreign firms become increasingly active in the Japanese market, they face many challenges in meeting with Japanese customer...
I find litter and wastefulness quite upsetting and often stress in my training how important the tidiness of the workplace is to Japanese customers. I think my obsession with litter...
