(Video) So, What is Ikigai Actually?
Ikigai - The Japanese word for the goal that gets you going - is often misunderstood by non-Japanese speakers. So, what is Ikigai actually?...
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(Video) So, What is Hansei Actually?
Hansei: the Japanese method of apologizing to your boss. Learn how to Hansei, and why Americans are so bad at it....
(Video) So, What is Karoshi Actually?
Karoshi simply means ‘Death by overwork’. Find out more about the history of karoshi, and what Japan is doing about in in this 5 minute video....
(Video) So, What is Horenso Actually?
'Horenso' means spinach, but it is also an important Japanese business acronym. Find out all about it in this quick 3 minute video....
(Video) So, What is Omotenashi Actually?
We're defining omotenashi as "wholehearted hospitality" - why Japanese customer service is probably the best in the world. This is the first in our new 3 minute video series on...
Defining Nemawashi
Similar to the phrase “getting everyone on the same page”, all decisions are made by group consensus, each part of the organization is listened to and its needs addressed, through...
Situational Leadership for Japanese managers
One of the issues that Japanese people who come to work in Europe find most challenging is the multiple nationalities of people they have to work with. European managers themselves...
Are you being micromanaged? no, it’s “horenso”
What looks like interference may simply be "horenso," an acronym for ongoing consultation that is fundamental in Japanese business...
Top ten expectations of Japanese customers
Customer service is a highly developed art form in Japan. As foreign firms become increasingly active in the Japanese market, they face many challenges in meeting with Japanese customer...