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Situational Leadership for Japanese managers

Articles, Europe, Leadership by Pernille Rudlin

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One of the issues that Japanese people who come to work in Europe find most challenging is the multiple nationalities of people they have to work with. European managers themselves...

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Are you being micromanaged? no, it’s “horenso”

Articles, Japanese business keywords by Rochelle Kopp

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What looks like interference may simply be "horenso," an acronym for ongoing consultation that is fundamental in Japanese business...

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Humor easily crosses cultures, but be careful with sarcasm

Articles, Cross-cultural communication, Japanese business by Pernille Rudlin

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Top ten expectations of Japanese customers

Articles, Customer service by Rochelle Kopp

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Customer service is a highly developed art form in Japan. As foreign firms become increasingly active in the Japanese market, they face many challenges in meeting with Japanese customer...

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Keeping things tidy is everyone’s job in Japan

Articles, Japanese culture by Pernille Rudlin

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I find litter and wastefulness quite upsetting and often stress in my training how important the tidiness of the workplace is to Japanese customers. I think my obsession with litter...

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Influencing decision-making in a Japanese organization

Articles, Japanese business, Working with Japanese by Rochelle Kopp

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For most Americans working in American organizations, decision-making is something that seems relatively straightforward. However, decisions made in Japanese organizations are made differently and the factors deemed to be...

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Your Japanese customer wants a window (or a desk), not a receptionist or voicemail

Articles, Customer service, Japanese business by Pernille Rudlin

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Japanese customers expect to get through to the tantosha or madoguchi, not a receptionist or voicemail when they call a supplier....

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Providing credentials in Japanese business

Articles, Customer service, Japanese business by Pernille Rudlin

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Whenever you sense a doubt or worry in a Japanese business person you are meeting for the first time, do not hesitate to introduce your credentials....

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Knowing your customer is doubly important if they’re Japanese – and doubly difficult

Articles, Customer service, Japanese business by Pernille Rudlin

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The print version of a collection of Pernille Rudlin's articles on working with Japanese customers (internal and external) is now available on Amazon.com...

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Giving feedback across cultures is not just a language issue

Articles, HR management, Leadership by Pernille Rudlin

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