Browse through the hundreds of articles by our team members on a wide variety of topics related to Japanese business and culture. Find articles on specific topics of interest using the search box in the sidebar.
We're defining omotenashi as "wholehearted hospitality" - why Japanese customer service is probably the best in the world. This is the first in our new 3 minute video series on...
Similar to the phrase “getting everyone on the same page”, all decisions are made by group consensus, each part of the organization is listened to and its needs addressed, through...
One of the issues that Japanese people who come to work in Europe find most challenging is the multiple nationalities of people they have to work with. European managers themselves...