Omoiyari: anticipating a customer’s needs
The ability to anticipate someone else' needs and fulfill them before they ask is highly prized in Japan....
Customer service
Keeping in touch with Japanese customers
Holiday greetings and other ways to keep strong ties with Japanese customers...
Avoid ”out of sight out of mind” with Japanese colleagues and customers
Using the personal touch to keep yourself in the loop with Japanese customers and colleagues....
In Japanese restaurants, the customer is not always king
Special orders do upset us, if you’re a restaurant in Japan...