Professionalism is a concept fundamental to both personal and organizational success. This course encourages participants to think more deeply about what professionalism is and how to achieve it in their work life.

The course begins with an examination of the concept of professionalism — what does it really mean, and why is it important for helping the organization achieve its mission. The mindset of a professional is then explored, including integrity, high personal ethical standards, emotional control and teamwork. Finally, a number of aspects of professional behavior are covered, such as risk management, safety, work ethic, appropriate dress, neatness and organization, written and oral communication, appreciation for diversity and bridging cultural differences.

Throughout the course there are discussion exercises to engage and energize the participants, and self assessment checklists and reflection exercises that encourage participants to apply the content to their personal situations.