Japanese business
Influencing decision-making in a Japanese organization
For most Americans working in American organizations, decision-making is something that seems relatively straightforward. However, decisions made in Japanese organizations are made differently and the factors deemed to be...
Your Japanese customer wants a window (or a desk), not a receptionist or voicemail
Japanese customers expect to get through to the tantosha or madoguchi, not a receptionist or voicemail when they call a supplier....
Providing credentials in Japanese business
Whenever you sense a doubt or worry in a Japanese business person you are meeting for the first time, do not hesitate to introduce your credentials....
Knowing your customer is doubly important if they’re Japanese – and doubly difficult
The print version of a collection of Pernille Rudlin's articles on working with Japanese customers (internal and external) is now available on Amazon.com...
Why “service” has different meanings in Japanese and English
Why Japanese customers won't pay for service...
What businesswomen should wear when meeting with Japanese
I frequently am asked for dressing tips for businesswomen who are going to visit Japan or have meetings with Japanese. Here are my current thoughts on the topic....