Preference for Japanese suppliers?
In Japan, customer-supplier relationships are far more close and interdependent than the arm’s length relationships that are considered ideal in many western countries. A track record of good quality and...
Customer service
How Wiggle wiggled its way to success in Japan
Wiggle, a UK based online cycling accessories retailer, has been highly successful thanks to sales both to Japanese and British customers, but listening to a recent presentation by one...
Diverse societies have equally diverse ideas about good service
Why are the Japanese more considerate of other people compared to the British or indeed many other nationalities?...
Relationship building leads to succcessful sales in Japan
How to turn a "cold call" into a "warm call" with a Japanese customer....
In Japan familiarity breeds success
Why Japanese firms seem to prefer Japanese suppliers and how American suppliers can compete effectively...
Responsiveness: the key for suppliers of Japanese
Japanese customers expect suppliers to listen to their input and respond to their needs...
In Japan the customer is God
Customer service in Japan rises above...
Why some Japanese people prefer British customer service!
Attitudes to differences in social status and power in Japan and the UK have a profound effect on customer service....
What are companies for?
How corporate missions affect customer service...
Europe could do with a dose of Japanese customer service
Why is customer service so frequently bad in Europe, and so consistently good in Japan?...