In Japan, customer-supplier relationships are far more close and interdependent than the arm’s length relationships that are considered ideal in many western countries. A track record of good quality and...
Wiggle, a UK based online cycling accessories retailer, has been highly successful thanks to sales both to Japanese and British customers, but listening to a recent presentation by one...
Why are the Japanese more considerate of other people compared to the British or indeed many other nationalities?...
How to turn a "cold call" into a "warm call" with a Japanese customer....
Why Japanese firms seem to prefer Japanese suppliers and how American suppliers can compete effectively...
Japanese customers expect suppliers to listen to their input and respond to their needs...
Customer service in Japan rises above...
Attitudes to differences in social status and power in Japan and the UK have a profound effect on customer service....
How corporate missions affect customer service...
Why is customer service so frequently bad in Europe, and so consistently good in Japan?...