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keeping in the loop with Japanese colleagues and customers

Avoid ”out of sight out of mind” with Japanese colleagues and customers

Articles, Customer service, Working with Japanese by Rochelle Kopp

Using the personal touch to keep yourself in the loop with Japanese customers and colleagues....

Japanese indirect communication

Expecting a direct answer from the Japanese may be “difficult”

Articles, Cross-cultural communication, Working with Japanese by Patricia Pringle

How to achieve clarity and avoid misunderstanding...

gift-giving etiquette with the Japanese

Champagne, scarves and the complex art of gift giving to Japanese

Articles, Japanese etiquette by Pernille Rudlin

In Japanese restaurants, the customer is not always king

Articles, Customer service, Japanese culture by Rochelle Kopp

Special orders do upset us, if you’re a restaurant in Japan...

importance of communication in post-merger integration after Japanese acquisitions

The importance of internal communications – not telepathy – when japanese companies acquire overseas

Articles, Global management, M&A by Pernille Rudlin

Many Japanese companies do not have an internal communications function and forget how vital this is when they acquire overseas businesses...

Japanese leadership in Europe

No Japanese word for leadership?

Articles, Europe, Global management, Leadership by Cécile Buckenmeyer

Book Review: Japanland: A Year in Search of Wa, by Karin Muller

Articles, Book reviews, Japanese culture by Rochelle Kopp

A strong-willed young adventurer sets her sights on Japan, only to lock horns with a ferocious home stay mother, in this enjoyable read....

Three tips to get Japanese people to read and respond to your emails

Articles by Rochelle Kopp

CHANGING CONSUMER TASTES IN JAPAN AND EUROPE driving cars

Changing consumer tastes in Japan and Europe

Articles, Japanese society, Meetings by Pernille Rudlin

FACTORS THAT MOTIVATE WORKERS DIFFER IN JAPAN AND THE WEST

Subtle factors that motivate workers differ in Japan and the west

Articles, HR management by Pernille Rudlin

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