Saving face: a little discretion can go a long way in Japan
Saving face has deep roots in Japanese culture and means more than just avoiding embarassment...
Free Resources
Warning: ganbaru can be dangerous to your health
The widely used term "gambatte" is often poorly translated into English, but remains an essential part of the Japanese work ethic...
Omoiyari: anticipating a customer’s needs
The ability to anticipate someone else' needs and fulfill them before they ask is highly prized in Japan....
Chosei: the Japanese art of “coordination” in business
Japanese often say "coordinate" when they mean "chosei," a key part of how Japanese companies get things done...
The art of drawing out information from Japanese colleagues
How information is exchanged in Japanese companies...
Saihatsu boshi – learning from mistakes to prevent repeat problems
How Japanese companies analyze errors and implement countermeasures...
My picks for best books on Japanese culture and business
I had a conversation yesterday with someone about what books would be our top recommendations on Japanese business and culture. I found it VERY hard to answer, as I have...
Keeping in touch with Japanese customers
Holiday greetings and other ways to keep strong ties with Japanese customers...
Japanese status reports are all about the details
How to make status reports that work for your Japanese colleagues and customers...