Diverse societies have equally diverse ideas about good service
Why are the Japanese more considerate of other people compared to the British or indeed many other nationalities?...
Browse through the hundreds of articles by our team members on a wide variety of topics related to Japanese business and culture. Find articles on specific topics of interest using the search box in the sidebar.
Why are the Japanese more considerate of other people compared to the British or indeed many other nationalities?...
The other day I was teaching a seminar on Working Effectively with Americans to a group of Japanese expatriates from a major electronics manufacturer’s U.S. subsidiary. We were discussing...
Saying a proper "hello" or "good morning" is a simple gesture much appreciated by Japanese....
Monozukuri -- "the art, science and craft of making things," and a source of pride in Japan...
A short list of positive personality traits that make it easier to do business with Japanese companies...
How to turn a "cold call" into a "warm call" with a Japanese customer....
Why Japanese firms seem to prefer Japanese suppliers and how American suppliers can compete effectively...
Japanese customers expect suppliers to listen to their input and respond to their needs...
Loyalty clubs are a popular way of building business in Japan....
Customer service in Japan rises above...
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
More information about our Privacy Policy