Last Updated: 18 Jul 2020 “Bottom-up” decision-making in Japan Articles, Japanese business by Rochelle Kopp Share Japanese executives set general direction and strategy, but specific implementation bubbles up from below... Read More
Last Updated: 18 Jul 2020 Monotsukuri: valuing hand-craftsmanship in business Articles, Japanese business, Japanese business keywords by Rochelle Kopp Share Monotsukuri is the philosophical opposite of outsourcing and a source of pride in Japanese business... Read More
Last Updated: 18 Jul 2020 Japanese training 101: keep your eyes open with minarai Articles, Japanese business keywords, Working with Japanese by Rochelle Kopp Share Training in Japan often involves learning by watching -- "minarai" -- rather than by classroom instruction... Read More
Last Updated: 12 Jul 2020 What are companies for? Articles, Customer service, Europe by Pernille Rudlin Share How corporate missions affect customer service... Read More
Last Updated: 18 Jul 2020 Clearing the air — the power of apology in Japan Articles, Working with Japanese by Patricia Pringle Share If something goes wrong, don't make excuses; take responsibility and apologize.... Read More
Last Updated: 06 Jun 2025 Qu’en est-il des modes de management traditionnels japonais ? Articles, Global management, Japanese business by Cécile Buckenmeyer Share « Globalisation » est un mot qui devint soudain à la mode au Japon dans les années 90. Vingt ans plus tard, est-il une réalité ?... Read More
Last Updated: 12 Jul 2020 Europe could do with a dose of Japanese customer service Articles, Customer service, Japanese business by Pernille Rudlin Share Why is customer service so frequently bad in Europe, and so consistently good in Japan?... Read More
Last Updated: 17 Mar 2022 After five in Japan… happy hour or the crux of the matter? The art of nomunication Articles, Japanese business keywords, Working with Japanese by Rochelle Kopp Share After-hours drinking provides an important outlet when Japanese businessmen allow themselves to speak their minds... Read More
Last Updated: 18 Jul 2020 Modesty: the talented hawk does not show its claws Articles, Japanese culture by Rochelle Kopp Share Modesty is a virtue in Japanese business and social settings... Read More
Last Updated: 18 Jul 2020 Conveying your expertise to Japanese Articles, Working with Japanese by Patricia Pringle Share How to put your expertise to the best use with Japanese colleagues... Read More