Browse through the hundreds of articles by our team members on a wide variety of topics related to Japanese business and culture. Find articles on specific topics of interest using the search box in the sidebar.
Japanese customers expect suppliers to listen to their input and respond to their needs...
Loyalty clubs are a popular way of building business in Japan....
Customer service in Japan rises above...
Japanese managers prefer staff to work in one large open room, Americans prefer cubicles, and some companies find a perfect hybrid...
More than just mentor/mentee or senior/junior, the senpai/kohai relationship is the basic organizing feature in a Japanese company...
Japanese managers expect experienced staffers to be self-starters...
"Habatsu," or factions within a Japanese company cause internal competition among groups rather than individuals...
Japanese managers value investigating problems firsthand, going to the manufacturing floor if necessary...
Putting up with difficulties versus speaking out about them -- contrasting approaches in Japanese and American businesses...
How to understand the grunts, sighs, hisses and hums that are a common part of Japanese conversation...