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Customer service is a highly developed art form in Japan. As foreign firms become increasingly active in the Japanese market, they face many challenges in meeting with Japanese customer...
I find litter and wastefulness quite upsetting and often stress in my training how important the tidiness of the workplace is to Japanese customers. I think my obsession with litter...
For most Americans working in American organizations, decision-making is something that seems relatively straightforward. However, decisions made in Japanese organizations are made differently and the factors deemed to be...
Japanese customers expect to get through to the tantosha or madoguchi, not a receptionist or voicemail when they call a supplier....
Whenever you sense a doubt or worry in a Japanese business person you are meeting for the first time, do not hesitate to introduce your credentials....
The print version of a collection of Pernille Rudlin's articles on working with Japanese customers (internal and external) is now available on Amazon.com...
Yes, but once a week lessons will lead to frustration! Make sure you know your vocation first. Loving Japan is not enough. Read on to find out why...
Most non-Japanese people worry too much about bowing when meeting Japanese counterparts - even though it's true bowing is deeply engrained in the Japanese psyche...
Why Japanese customers won't pay for service...