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do Japanese companies have a preference for Japanese suppliers

In Japan familiarity breeds success

Articles, Customer service, Marketing by Rochelle Kopp

Why Japanese firms seem to prefer Japanese suppliers and how American suppliers can compete effectively...

how to be your Japanese customer's preferred supplier

Responsiveness: the key for suppliers of Japanese

Articles, Customer service, Marketing by Rochelle Kopp

Japanese customers expect suppliers to listen to their input and respond to their needs...

Large wallet required in Japan, the club member nation

Articles, Japanese business keywords, Marketing by Rochelle Kopp

Loyalty clubs are a popular way of building business in Japan....

In Japan the customer is God

Articles, Customer service by Rochelle Kopp

Customer service in Japan rises above...

“Ogata heya” or cubicles? thoughts on sharing space

Articles, Japanese business keywords, Working with Japanese by Rochelle Kopp

Japanese managers prefer staff to work in one large open room, Americans prefer cubicles, and some companies find a perfect hybrid...

Senpai & kohai: in Japan, experience is the best teacher

Articles, Japanese business keywords, Working with Japanese by Rochelle Kopp

More than just mentor/mentee or senior/junior, the senpai/kohai relationship is the basic organizing feature in a Japanese company...

taking the initiative when working with a Japanese manager boss supervisor

Japanese managers want subordinates to take the initiative

Articles, Working with Japanese by Rochelle Kopp

Japanese managers expect experienced staffers to be self-starters...

corporate politics office politics habatsu Japanese companies

Japanese businesses: one big happy family? no. extended family? yes!

Articles, Japanese business, Working with Japanese by Rochelle Kopp

"Habatsu," or factions within a Japanese company cause internal competition among groups rather than individuals...

Genba shugi: see it with your own eyes

Articles, Japanese business keywords by Rochelle Kopp

Japanese managers value investigating problems firsthand, going to the manufacturing floor if necessary...

complaining patience gaman doing business with Japanese

When the going gets tough, the tough gaman

Articles, HR management, Japanese business keywords by Rochelle Kopp

Putting up with difficulties versus speaking out about them -- contrasting approaches in Japanese and American businesses...

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Free Resources

In Japan familiarity breeds success

Responsiveness: the key for suppliers of Japanese

Large wallet required in Japan, the club member nation

In Japan the customer is God

“Ogata heya” or cubicles? thoughts on sharing space

Senpai & kohai: in Japan, experience is the best teacher

Japanese managers want subordinates to take the initiative

Japanese businesses: one big happy family? no. extended family? yes!

Genba shugi: see it with your own eyes

When the going gets tough, the tough gaman

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