The unquenchable thirst for information
A constant niggle I hear from people who aren’t Japanese who work in Japanese companies is the sheer quantity of questions, often on seemingly irrelevant details, that they have to...
Free Resources
Does videoconferencing work?
When it comes to communicating with Japanese counterparts, video conferencing is still no replacement for face-to-face meetings....
Finding the hidden value in meetings
It may be that Japanese business people are better at finding value in a seemingly pointless meeting than many Western business people....
Diverse societies have equally diverse ideas about good service
Why are the Japanese more considerate of other people compared to the British or indeed many other nationalities?...
Why Japanese love charts, graphs, and diagrams
The other day I was teaching a seminar on Working Effectively with Americans to a group of Japanese expatriates from a major electronics manufacturer’s U.S. subsidiary. We were discussing...
Greetings an important tool for reaching out to Japanese
Saying a proper "hello" or "good morning" is a simple gesture much appreciated by Japanese....
Monozukuri — another look at a key Japanese principle
Monozukuri -- "the art, science and craft of making things," and a source of pride in Japan...
Personality traits that work well in Japanese companies
A short list of positive personality traits that make it easier to do business with Japanese companies...
Relationship building leads to succcessful sales in Japan
How to turn a "cold call" into a "warm call" with a Japanese customer....