How corporate missions affect customer service...
If something goes wrong, don't make excuses; take responsibility and apologize....
« Globalisation » est un mot qui devint soudain à la mode au Japon dans les années 90. Vingt ans plus tard, est-il une réalité ?...
Why is customer service so frequently bad in Europe, and so consistently good in Japan?...
After-hours drinking provides an important outlet when Japanese businessmen allow themselves to speak their minds...
Modesty is a virtue in Japanese business and social settings...
How to put your expertise to the best use with Japanese colleagues...
Saving face has deep roots in Japanese culture and means more than just avoiding embarassment...
The widely used term "gambatte" is often poorly translated into English, but remains an essential part of the Japanese work ethic...
The ability to anticipate someone else' needs and fulfill them before they ask is highly prized in Japan....
