Last Updated: 18 Jul 2020 Makaseru: carte blanche decision-making may be hazardous to your company
Japanese companies allow latitude to subsidiary branches, which can make the corporation seem inconsistent...
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Last Updated: 18 Jul 2020 How do the Japanese put in their two cents? ringi!
Ringi: The mechanism Japanese companies use to create consensus and approve decisions...
Last Updated: 18 Jul 2020 “Bottom-up” decision-making in Japan
Japanese executives set general direction and strategy, but specific implementation bubbles up from below...
Last Updated: 18 Jul 2020 Monotsukuri: valuing hand-craftsmanship in business
Monotsukuri is the philosophical opposite of outsourcing and a source of pride in Japanese business...
Last Updated: 18 Jul 2020 Japanese training 101: keep your eyes open with minarai
Training in Japan often involves learning by watching -- "minarai" -- rather than by classroom instruction...
Last Updated: 12 Jul 2020 What are companies for?
How corporate missions affect customer service...
Last Updated: 18 Jul 2020 Clearing the air — the power of apology in Japan
If something goes wrong, don't make excuses; take responsibility and apologize....
Last Updated: 06 Jun 2025 Qu’en est-il des modes de management traditionnels japonais ?
« Globalisation » est un mot qui devint soudain à la mode au Japon dans les années 90. Vingt ans plus tard, est-il une réalité ?...
Last Updated: 12 Jul 2020 Europe could do with a dose of Japanese customer service
Why is customer service so frequently bad in Europe, and so consistently good in Japan?...
Last Updated: 17 Mar 2022 After five in Japan… happy hour or the crux of the matter? The art of nomunication
After-hours drinking provides an important outlet when Japanese businessmen allow themselves to speak their minds...