Omoiyari: anticipating a customer’s needs
The ability to anticipate someone else' needs and fulfill them before they ask is highly prized in Japan....
Free Resources
Chosei: the Japanese art of “coordination” in business
Japanese often say "coordinate" when they mean "chosei," a key part of how Japanese companies get things done...
The art of drawing out information from Japanese colleagues
How information is exchanged in Japanese companies...
Saihatsu boshi – learning from mistakes to prevent repeat problems
How Japanese companies analyze errors and implement countermeasures...
My picks for best books on Japanese culture and business
I had a conversation yesterday with someone about what books would be our top recommendations on Japanese business and culture. I found it VERY hard to answer, as I have...
Keeping in touch with Japanese customers
Holiday greetings and other ways to keep strong ties with Japanese customers...
Japanese status reports are all about the details
How to make status reports that work for your Japanese colleagues and customers...
J-Management:Fresh Perspectives on the Japanese Firm in the 21st Century – Edited by Parissa Haghirian
This book is avowedly “student centred”, created by students of Parissa Haghirian at Sophia University in Tokyo, Japan, without much noticeable intervention from her, although I am sure the "behind...
Itabasami: negotiating between a cultural rock and a hard place
What happens when an overseas manager is caught between the Japanese parent company and the U.S. operation...