The other day I was teaching a seminar on Working Effectively with Americans to a group of Japanese expatriates from a major electronics manufacturer’s U.S. subsidiary. We were discussing...
Saying a proper "hello" or "good morning" is a simple gesture much appreciated by Japanese....
Monozukuri -- "the art, science and craft of making things," and a source of pride in Japan...
A short list of positive personality traits that make it easier to do business with Japanese companies...
How to turn a "cold call" into a "warm call" with a Japanese customer....
Why Japanese firms seem to prefer Japanese suppliers and how American suppliers can compete effectively...
Japanese customers expect suppliers to listen to their input and respond to their needs...
Loyalty clubs are a popular way of building business in Japan....
Customer service in Japan rises above...
Japanese managers prefer staff to work in one large open room, Americans prefer cubicles, and some companies find a perfect hybrid...