Browse through the hundreds of articles by our team members on a wide variety of topics related to Japanese business and culture. Find articles on specific topics of interest using the search box in the sidebar.
Using the trappings of a team to help quickly build a team identity...
Attitudes to differences in social status and power in Japan and the UK have a profound effect on customer service....
Keep a close eye on hierarchy when meeting Japanese colleagues, building teams, and creating rapport...
Japanese companies allow latitude to subsidiary branches, which can make the corporation seem inconsistent...
Ringi: The mechanism Japanese companies use to create consensus and approve decisions...
Japanese executives set general direction and strategy, but specific implementation bubbles up from below...
Monotsukuri is the philosophical opposite of outsourcing and a source of pride in Japanese business...
Training in Japan often involves learning by watching -- "minarai" -- rather than by classroom instruction...
How corporate missions affect customer service...
If something goes wrong, don't make excuses; take responsibility and apologize....
