Browse through the hundreds of articles by our team members on a wide variety of topics related to Japanese business and culture. Find articles on specific topics of interest using the search box in the sidebar.
Keep a close eye on hierarchy when meeting Japanese colleagues, building teams, and creating rapport...
Japanese companies allow latitude to subsidiary branches, which can make the corporation seem inconsistent...
Ringi: The mechanism Japanese companies use to create consensus and approve decisions...
Japanese executives set general direction and strategy, but specific implementation bubbles up from below...
Monotsukuri is the philosophical opposite of outsourcing and a source of pride in Japanese business...
Training in Japan often involves learning by watching -- "minarai" -- rather than by classroom instruction...
How corporate missions affect customer service...
If something goes wrong, don't make excuses; take responsibility and apologize....
« Globalisation » est un mot qui devint soudain à la mode au Japon dans les années 90. Vingt ans plus tard, est-il une réalité ?...
Why is customer service so frequently bad in Europe, and so consistently good in Japan?...